We are seeking a proactive, detail-oriented, and personable Case Manager to support day-to-day case coordination and operations. This role requires a strong people person who is comfortable communicating with parents, managing multiple priorities, and keeping cases organized from start to finish. The ideal candidate is a go-getter, tech-savvy, quick learner, and takes initiative to improve processes and systems.
Key Responsibilities
Coordinate scheduling and ensure cases remain organized and up to date
Communicate with parents by phone and provide ongoing support
Track case needs, follow-ups, and important documentation
Assist with administrative and operational tasks related to case management
Support recruiting and candidate sourcing as needed
Identify opportunities to improve systems, processes, and overall efficiency
Collaborate with internal teams to ensure cases are properly coordinated
Take on additional duties as assigned by Management related to the role
Requirements
Administrative, operations, or case coordination experience
Excellent communication and interpersonal skills with a strong people-focused approach
Highly organized and detail-oriented
Proactive, takes initiative, and looks for ways to improve processes
Tech-savvy and comfortable learning new systems and software quickly
Ability to manage multiple priorities and follow through on tasks
Friendly, professional, and confident when communicating with parents and team members
Recruiting or sourcing experience is a plus
