Rent Collections Specialist
Your application
1 / 2
Role brief
Our client, a property management company, is seeking a personable and organized Rent Collections Specialist to manage tenant payment follow-ups and support the rent collections process. This role requires someone who can communicate confidently with tenants, handle sensitive payment conversations with empathy, and work toward practical solutions such as payment plans.
The ideal candidate has collections experience, excellent communication skills, and a pleasant, professional personality.
Responsibilities
Contact tenants regarding outstanding rent and overdue balances.
Conduct professional and empathetic collection calls with tenants.
Discuss payment options and work with tenants to establish appropriate payment plans.
Conduct consistent follow-ups on outstanding balances and agreed payment arrangements.
Maintain accurate records of tenant communications, payments, and collection activity.
Monitor payment plans and follow up to ensure commitments are met.
Handle tenant concerns and questions in a calm, respectful, and solutions-oriented manner.
Work closely with the property management team to support overall collections efforts.
Complete administrative and documentation tasks related to rent collections.
Requirements
Bilingual English and Spanish – required.
Previous collections experience – required.
Property management experience – strongly preferred.
Excellent verbal and written English communication skills.
Personable, pleasant, and empathetic personality.
Comfortable having sensitive conversations regarding overdue payments.
Strong follow-up and organizational skills.
Ability to negotiate and establish reasonable payment plans.
Detail-oriented with accurate record-keeping abilities.
Confident, professional, and solutions-oriented approach.