Service Coordinator
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Role brief
The Service Coordinator will coordinate service activities between customers, field technicians, project managers, vendors, and management. This role will manage scheduling, work orders, customer communication, technician coordination, and service follow-ups.
This is a great opportunity to work within the commercial security and technology industry, supporting high-profile commercial and institutional clients. Security systems or low-voltage experience is a strong plus, but training can be provided to the right candidate.
Responsibilities
Coordinate and schedule service calls, inspections, and preventative maintenance.
Communicate with customers and technicians regarding service requests and scheduling.
Create, manage, and track work orders through completion.
Dispatch technicians and provide job details, site requirements, and customer information.
Track outstanding calls, parts, return visits, and follow-ups.
Coordinate materials and subcontractors as needed.
Assist with estimates, proposals, and invoicing.
Support technicians with job information and service requirements.
Maintain accurate customer and system information.
Track preventative maintenance and inspection requirements.
Escalate technical or customer issues when necessary.
Provide professional customer service and maintain strong client relationships.
Requirements
2+ years of experience in service coordination, dispatch, scheduling, customer service, or a similar role.
Excellent verbal and written English communication skills.
Strong organizational skills and attention to detail.
Ability to manage multiple priorities in a fast-paced environment.
Proficiency with Microsoft Office, including Outlook, Word, and Excel.
Experience coordinating field technicians is preferred.
Security, low-voltage, electrical, or technology industry experience is preferred.
Knowledge of access control, CCTV, intrusion detection, intercoms, or similar systems is a plus.
Experience with service management or dispatch software is a plus.