We are seeking a reliable and customer-focused Bilingual English-Spanish Customer Service Representative to join a US-based energy supplier. This role will serve as a frontline point of contact for Spanish-speaking customers, handling inquiries and providing professional, empathetic, and efficient support.
Key Responsibilities
Handle inbound and outbound customer calls and communications in English and Spanish.
Assist customers with questions, provide accurate information, and resolve issues efficiently.
Deliver a professional and customer-focused service experience.
Communicate and collaborate effectively with the team.
Participate in weekly 360° feedback sessions to improve performance and communication.
Maintain a high level of professionalism, empathy, and attention to detail in all customer interactions.
Requirements
Fluent in English and Spanish, both spoken and written.
Previous customer service or call center experience.
Strong verbal and written communication skills.
Customer-focused, professional, and empathetic approach.
Ability to work independently and stay productive in a remote environment.
Strong problem-solving and communication skills.
Reliable internet connection and a quiet, professional workspace.
Must have the necessary equipment to work remotely, as office equipment is not provided.
Ability to work a fixed Monday–Friday schedule aligned with US time zones.
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